METRO 911 PROCESSES 628,055 CALLS

SAVANNAH, GA (January 10, 2014): The Communications Division of the Savannah-Chatham Metropolitan Police Department in 2013 processed 628,055 calls, with approximately 47 percent placed through Emergency-911.

The E-911 Center is staffed around the clock with the bulk of its incoming calls received during the afternoon/evening shift. Last year the center’s afternoon/evening shift received 280,574 calls. At 247,283, the day shift had the second highest call volume. Metro Communications’ midnight shift had 100,198 calls.

Police, fire and EMS-related emergency calls for six of Chatham County’s seven municipalities are received by the Savannah-Chatham E-911 Center. Tybee Island has its own call center.

In 2013, calls dispatched for each agency served by SCMPD’s Communications Division included: SCMPD, 496,221; Savannah Fire and Emergency Services, 4,585; Bloomingdale Police Department, 13,358; Bloomingdale Fire Department, 490; Garden City Police Department, 20390; Garden City Fire Department, 330; Pooler Police Department, 30,478; Pooler Fire Department, 2,459; Port Wentworth Police Department, 37,987; Port Wentworth Fire Department, 1,173; Thunderbolt Police Department, 3,391; Isle of Hope Fire Department, 174; and Southside EMS, 37,209.

“Every action taken by our Communications Center staff is done with the best interest of the community in mind,” said Communications Division Commander, Lt. Jeff Olson. “With such a high volume of calls, we are constantly striving for innovative methods of making this unique service even more efficient.”

SCMPD Police Chief Julie Tolbert said, “These numbers are a testament to the hard work and dedication of our Communications Officers. They are this community’s first line of defense in the area of public safety. I am very proud of the training and professionalism shown to emergency callers daily.”

In 2012, Savannah-Chatham Communications received 657,360, which included 319,077 emergency calls. There was a two percent drop in emergency calls received from 2012 to 2013.

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